Shipping & Returns

Guidelines 

Shipping:

Alpharug has number of logistical programs to deliver or prepare stock for collection.

Picking up from warehouse: You may choose to pick up your items from our warehouse in  Milperra which will incur no freight charge. Please advise pick up date and the approximate time. We require 24 hours to prepare goods for collection.

Our warehouse collection hours are: Monday - Friday. 9am - 4pm. No collections will be allowed outside of these hours.

Clients electing their own carrier to collect from warehouse: Alpharug does not allow clients to organise their own carriers for collection from our warehouse.

Refund Eligible Returns;

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Custom sized goods that are ordered by you, are not refundable.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
any item that is returned more than 30 days after delivery are not refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alpharug@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@alpharug.com.au and send your item to: 1/20 Marigold st, Milpera NSW 2214, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: 1/ 20 Marigold st  Milpera NSW 2214, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $90, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.